Shipping Policy
Stussy offers Free Worldwide Shipping on eligible orders. This Shipping Policy explains how orders are processed, when tracking becomes available, estimated delivery timing, customs and tax coverage, and how to contact us if a shipment needs review.
01 / Service
Free Worldwide Shipping
Stussy provides Free Worldwide Shipping. There is no separate standard shipping fee charged at checkout for our Free Worldwide Shipping service.
- Shipping rate Free Worldwide Shipping.
- Destinations Orders may be shipped worldwide where delivery service is available.
- Carrier [Insert shipping carrier]
02 / Timing
Processing and delivery time
Orders are reviewed and prepared before shipment. Processing and delivery times may vary during high-volume periods, product availability reviews, address checks, or other operational delays.
- Processing Order processing time is 1–3 days.
- Delivery Estimated delivery time is 2–5 days after the order has been shipped.
- Total timing Most orders move through processing first, then shipping. Delivery timing begins once the shipment has been handed to the shipping service.
03 / Tracking
Tracking updates
Tracking information is usually updated within 1–3 days after shipment. If your tracking link does not show movement immediately, please allow time for the shipping system to scan and update the package.
If tracking has not updated after the expected update window, contact Stussy at [email protected] with your order number and any tracking details available.
04 / Address
Wrong or incomplete address
Please review your shipping address carefully before placing an order. A wrong, incomplete, or outdated address may delay delivery or prevent successful delivery.
If you notice an address mistake, email us as soon as possible at [email protected]. Include your order number, the email used at checkout, and the correct shipping address. We cannot guarantee that address changes can be made after an order has entered processing or shipment.
05 / Customs
Customs, duties, and taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers are not responsible for paying separate customs duties, import taxes, brokerage fees, or other government charges for orders shipped under our Free Worldwide Shipping service.
Important note
If a delivery notice requests payment for customs duties, import taxes, brokerage fees, or other government charges, please contact Stussy at [email protected] before making payment so we can review the issue.
06 / Delivery issues
Lost, delayed, or damaged packages
If your package appears delayed, lost, or damaged in transit, contact us with your order number, tracking details, and a short description of the issue.
- Delayed If delivery takes longer than expected, tracking may still update as the package moves through the shipping network.
- Lost If tracking shows no progress for an extended period, contact us so we can review the shipment information.
- Damaged If an item arrives damaged, keep the packaging and send clear photos of the package, product, and shipping label when contacting us.
07 / Contact
Shipping support
For shipping questions, delivery concerns, tracking issues, customs or tax notices, or address updates, contact Stussy customer support:
Email: [email protected]
Please include your order number, the email used at checkout, tracking information if available, and a clear description of your shipping question.
