Information we collect

Stussy may collect information that you provide directly, information related to your purchases, and information collected automatically when you use our website.

• Contact details Name, email address, shipping details, billing details, and other information you provide when placing an order or contacting us.
• Order details Products purchased, order number, purchase date, payment status, delivery details, return or exchange requests, and customer support messages.
• Account details Login information, account preferences, saved details, and related account activity if you create or use an account.
• Website activity Pages viewed, products browsed, device information, browser type, general location information, cookies, and analytics-related activity.

How we use information

Stussy uses customer information to operate the store, process purchases, provide customer support, improve the website, and communicate with customers.

• Orders To process orders, confirm purchases, prepare shipments, manage returns or exchanges, and provide order-related updates.
• Support To respond to questions about orders, shipping, returns, exchanges, product details, account help, and other customer service requests.
• Store operation To maintain website functionality, prevent misuse, improve browsing, troubleshoot errors, and understand how customers use the site.
• Communication To send service-related messages, order updates, policy updates, and marketing emails when you have subscribed or opted in.

Payment information

Payments may be processed through PayPal, Stripe, and credit card payment services. Stussy does not need to store full payment card numbers to complete your purchase. Payment information is handled by the applicable payment processor according to its own security and privacy practices.

We may receive limited payment-related details, such as payment status, transaction confirmation, billing information, and fraud-prevention signals needed to complete or manage an order.

Cookies and analytics

Stussy uses cookies and similar tracking technologies to support website functionality, remember preferences, manage shopping activity, understand site performance, and improve the customer experience.

Cookies may help with features such as shopping cart functionality, account access, product browsing, website analytics, and performance measurement. You may be able to manage cookies through your browser settings, but disabling certain cookies may affect how the website works.

Email marketing

If you subscribe to Stussy email marketing, we may use your email address to send promotional messages, product updates, store news, and offer-related communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the email or by contacting us at [email protected]. Unsubscribing from marketing messages will not stop necessary order, account, or customer service communications.

Service providers

Stussy may share limited customer information with service providers that help operate the online store, process payments, fulfill orders, deliver packages, manage customer support, maintain website functionality, support analytics, and send communications.

These service providers are only given information needed to perform their services. We do not provide a third-party app list in this policy unless such details are separately made available by Stussy.

Data security

Stussy uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, or alteration.

No website, transmission method, or storage system can be guaranteed to be completely secure. Customers should use strong account credentials and contact us if they believe their account or order information may have been affected by unauthorized activity.

Data retention

Stussy keeps customer information for as long as needed to provide services, process orders, maintain business records, resolve disputes, prevent fraud, comply with applicable requirements, and support customer service.

When information is no longer needed, we may delete, de-identify, or retain it only as necessary for legitimate store operations or recordkeeping.

Customer privacy rights

Depending on where you live, you may have rights related to your personal information. These rights may include requesting access, correction, deletion, restriction, portability, or opting out of certain uses of your information.

To make a privacy-related request, contact Stussy at [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

The Stussy website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review the request.

International users

If you access Stussy from outside the country where our website services are operated, your information may be processed or stored in locations different from your own. Privacy protections and rules may vary depending on location.

By using the website or placing an order, you understand that your information may be handled as described in this Privacy Policy.

Policy updates

Stussy may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact information

If you have questions about this Privacy Policy or want to make a privacy-related request, contact Stussy at: