30 Days Free Returns

You may request a return within 30 days of receiving your order. Return requests must be reviewed by Stussy customer service before any item is sent back.

• Return window Return requests must be started within 30 days of delivery.
• Return service Stussy offers 30 Days Free Returns for eligible items.
• Before sending Customers must contact customer service first to receive return instructions and return details.

Return eligibility

To be eligible for a return, the item must meet the return requirements listed below. Stussy may review the item after it is received before approving a refund.

• Condition Items should be unworn, unused, unwashed, undamaged, and in a condition suitable for return review.
• Packaging Items should be returned with original tags, labels, packaging, and included accessories when applicable.
• Proof of order Please include your order number and the email address used at checkout when contacting support.
• Review Returned items are inspected before a refund is processed.

Non-returnable items

Some items may not be eligible for return due to hygiene, condition, safety, or product-specific restrictions.

• Used items Items that are worn, washed, altered, damaged, stained, scented, or missing original tags or packaging may not be accepted.
• Hygiene items Undergarments, swimwear with removed hygiene liners, fragrance items, or similar personal-use products may not be returnable when applicable.
• Final sale Items marked final sale, special sale, limited release, or otherwise non-returnable on the product page may not be eligible for return.
• Unauthorized returns Returns sent without contacting customer service first may not be accepted.

How to start a return

To start a return, contact Stussy customer service at [email protected]. Please do not send your item back until you receive return instructions and return details from our customer service team.

• Email support Send your request to [email protected].
• Include details Provide your order number, email used at checkout, item name, reason for return, and photos if the item is damaged or incorrect.
• Wait for instructions Our team will review your request and provide the correct return instructions and return details.

Return shipping cost

Stussy offers 30 Days Free Returns for eligible items. Once your return request is reviewed, customer service will provide return instructions and return details for the eligible return.

Returns sent without approval, without the provided instructions, or to an unconfirmed location may not be accepted.

Refund process

After your returned item is received and inspected, Stussy will review whether the item meets the return requirements. If approved, the refund will be processed to the original payment method.

• Inspection Returned items must be received and inspected before refund approval.
• Timing Refund processing time is 3–15 days after the returned item is received and inspected.
• Payment method Approved refunds are generally issued to the original payment method used for the order.
• Bank timing Your bank, card issuer, or payment provider may require additional time to post the refund after it has been processed.

Exchanges

If you need a different size, color, or style, contact Stussy customer service first. Our team will review whether an exchange option is available for your order and provide the next steps.

If an exchange is not available, you may need to return the eligible item under this policy and place a new order for the preferred item.

Damaged or wrong items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

• Damaged item Include clear photos of the product, packaging, shipping label, and the issue you are reporting.
• Wrong item Include your order number, the item received, and the item you expected to receive.
• Keep packaging Please keep the original packaging until our support team has reviewed the issue.

Return support

For return requests, refund questions, exchange help, damaged items, wrong items, or eligibility questions, contact Stussy customer support: