Email support

For customer support, please contact Stussy by email:

Our typical response time is 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.

What to include

To help us assist you faster, please include the details that apply to your request.

• Order support Include your order number, the name or email used at checkout, and a clear description of the issue.
• Shipping support Include your order number, tracking information if available, delivery location, and any shipment concern you would like us to review.
• Returns Include your order number, item name, reason for the return, and any relevant product condition details.
• Exchanges Include your order number, the item you received, and the size, color, or style you would like help reviewing.
• Product questions Include the product name, color, size, fit question, or any detail you want us to check before you order.
• Account help Include the email address connected to your account and a short explanation of the issue you are seeing.

How we can help

Stussy customer support can help with orders, shipping questions, returns, exchanges, product questions, and account assistance. Please send one complete message with all related details so our team can review your request clearly.

If your question is related to an existing order, please contact us before taking further action so we can guide you through the next step.

Contact form note

Use the contact form on this page if it is available. Please include the same order, shipping, return, exchange, product, or account details listed above.

We are here to help

Thank you for contacting Stussy. Email [email protected] with your request, and our team will review your message during customer service hours.